Urgent Can't Verify my ID

Spent hours sending you verification details, after adding £20 to new account and paid £5 for a card, but still can’t verify, no reply from online chat, not able to speak via phone as not accepting calls, just automated. Very frustrating as new customer
Please help asap
Celia

support is only mon-fri for non premium users, so … it may be urgent but you will probably get live agent online the next year