URGENT: Account Blocked


Hello team,

My account was blocked yesterday when I was trying to make an important payment. Nobody is replying in the support chat. Please assist.

Thanks and regards


Hello nobody is replying in the support chat. Please assist, it’s important.


Hi @matteo.riccardo,

It looks like we have managed to get in touch and resolved the issue. Please don’t hesitate to contact us if you have any further questions.

Have a great day.


Andreas K.


Hello ricardo the same issue is happening to me. Can someone help me? Account blocked, no reply from support, no access to my money



Same for me. Did you get any response yet please?? Im desperate now. Im on holidays and can’t use my card