Upload bank statements, waited more than a week. Limit not increased.


#1

I’ve become extremely frustrated dealing with the customer service interface. I’m almost at my limit and won’t be able to use Revolut anymore unless my limit is increased. I uploaded my bank account statements and waited for over a week. When I finally got through to a live agent she assured me that my case would be handled. But then I saw that my verification was no longer in processing but the limit had not increased!!! I don’t know what to do. Been running in circles.


#2

Hey @RonInUK :slight_smile:

I’d personally raise this issue to a formal complaint if I was you and this happened. You can confirm with the in-app support team why the limit wasn’t raised before doing so, and if the answer doesn’t satisfy you, you can always ask for the link to the form :wink:

The answers are usually really competent and fast.


#3

Hi Ron. Apologies for the delay, I’ve passed this on to our support team and an agent will contact you via chat shortly. Thanks for your patience!