Update to a stronger passcode fails

When I try to open the App, I got the message: Update to a stronger passcode.
I can not open the App, as this message is blocking any further action.
Pressing the butten ‘Update passcode’ leads to → ‘Verify your identity with a quick foto’
This leads to taking a selfy with the front Camera of the phone.
The selfies are all denied with the remark ‘too blurry’
It is not possible to change to the rear camera or using a alternative identification method.
Tested on several IPhone, same result.
Do I really have to buy a new IPhone to continue using the App?
Please offer a alternative identification method.

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Hello @ARasspe Welcome to the community. :wave:

I understand this might be frustrating :frowning_face: We’re currently investigating this ongoing issue and working towards a solution. We appreciate your patience and will update you as soon as we have more information. Meanwhile could you please follow the below steps and try again? :arrow_down:

  • Take the photo in good lighting
  • Remove glasses and hats
  • You must be the only person in the frame
  • Make sure camera/microphone access is enabled for Revolut
  • Position your face in the oval
  • Follow the guidelines and adjust as needed

Let me know if this helps. :pray:

Veda | Community team

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