I just added an N26 Black card as a top up. On iOS, I see the message “Do not forget to verify this card.” After entering the code, I’m taken to the camera scanner.
Friction Point 1: Camera scanner fails on my N26 card on my iPhone 6S Plus. I suspect all N26 cards fail? This forces me to send card image attachments to in-app support. My expectation is the camera scanner will accept all my cards. I seem to recall having an issue with other cards too.
Friction Point 2: In-app support says no need to verify a card until forced to do so. An obvious issue is that I’m forced to carry around the card awaiting the moment of “being forced to do so” which may be a very inconvenient moment. My expectation is that app support can verify the card as soon as “Do not forget to verify this card.” appears or better yet, eliminate Friction Point 1 above.