Unable to verify my identity, please help


I was asked to verify my identity, using my passport. However the scanner was unable to recognise it and after a few failed attempts, I was asked to load some pictures I took myself of my Spanish ID and myself, which I did. After doing so I was then told my verification was being processed . But nothing changes, I’m still waiting for hours? What can I do?


Weekend :slight_smile:
Wait for the working days.


Because they couldn’t automatically scan your id they have to have a person look at it. This can take some time.


Let me know if you need help :slight_smile: