Unable to top up my debit card


#1

I used Revolut since almost a month now and it worked perfectly until yesterday. I don’t receive the verification code but the message "We are sorry, something has gone wrong. Please try later”. I tried many times but it sill doesn’t work for no reason. I noticed regular similar issues on the forum but I can’t find any answer. Could someone help me?
Thanks.


#2

Have you tried to logout then login ones again?
Second attempt is to clear app’s data.
Third- uninstall the app the install it ones again.
:crossed_fingers:


#3

Yes I tried to logout then login, but to no avail. I will try the two other options, is the money on my revolut account will be saved if I uninstall the app?
Thanks


#4

Yes, it is. Of course you have to use the same phone number and I hope you remember your Revolut password :wink:


#5

Unfortunately I just tried the three options, uninstalled and reinstalled the app, the same problem comes up again! Do you have any other ideas?
Thank you.


#6

Have you tried contacting the in-app support? Remember to type 'live agent’to skip the chatbot.


#7

Yes I tried, but no live agent is available until two hours.


#8

ok, so let’s summon @AndreasK
He’ll help you for sure :slight_smile:

Did the give you approximated time to contact?


#9

That would be great. Yes they told me to wait two hours.


#10

Waiting times can get pretty long. If it’s urgent you can try Twitter (they typically answer quickly there) or, like @redi says, have @AndreasK help you here :slight_smile:


#11

I used Revolut since almost a month now and it worked perfectly until yesterday. I don’t receive the verification code but the message "We are sorry, something has gone wrong. Please try later”. I tried many times but it sill doesn’t work for no reason. I noticed regular similar issues on the forum but I can’t find any answer. Could you help me figure it out @AndreasK ? Thank you in advance.


#12

Could you please try to update you app?


#13

I just did it but it still doesn’t work. I’m using the 4.13.1 version.


#14

ooops, 4.17 is in a market
What phone do you have? Which OS revision?


#15

My phone is Huwaei (can’t tell the exact model). How do I update to 4.17?
Thanks


#16

Look for Revolut app in Google Play. When you tap on it, there should be button “update” visible.
Update goes through Google Play


#17

There is no update option in google play, only “uninstall” or “open”. I don’t know why…


#18

Can you check Android version?


#19

Yes, but no “update” option neither!


#20

I mean Android version from “Phone Info”