Unable to sign up for revolut

Hi Ive been trying to open an account with revolut since I’ve turned 18 but whenever I do everthing is all good for 2 second and then I get an email saying

“ Unfortunately, we were unable to verify your identity during our verification process.”

Someone please help me out as I really want a revolut account


Hi @Vasilea2006 and welcome to our :r: Commmunity!

To pass the verification, you must be at least 18 years old.


Before starting the verification and uploading your selfie in-app, please keep in mind the following:

  • You need to have the latest app version downloaded on your device.
  • If your camera isn’t working, please use a different device.
  • The selfie must be submitted in-app.

For help with uploading your selfie, you can check out this FAQ in our Help Centre.

Identity document:

For supported document types and upload steps, you can visit the following FAQs in our Help Centre:

Your identity document must meet the following criteria:

  • It’s a supported identity document type.
  • It isn’t expired, damaged, or unreadable.
  • The photo is clear and all the required details are visible.
  • The details in your Revolut account match the information on the document.

We don’t accept pictures taken of copies, scans, or device screens.

Hope this helps!

Mariana Rodrigues I Community Manager

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