Unable to login cause I Forgot password

Hello, I forget my passcode, no emails are coming, but the button on it is not working well. And no SMS code. I’m on internship abroad in Pakistan now. The function of restoring passcode is not working too. I reinstalled app and stil nothing. How I can get access to my money?

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@Karolus12 Hey there! Warm community greetings coming your way! :hugs:

I am so sorry to hear about your issue. But don’t worry we are here to help.

Please refer to the FAQ link here to find the solution to your issue. If the issue still persists then please contact us through our social media channels using this link. :rocket:

Veda | Community Team

I can not access my aplication too…my log in is not working or the pass code

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@artefactul Hello and welcome to the community. :star_struck:

I apologize for the inconvenience caused :frowning_face: I recommend checking this FAQ page for solutions related to login issue and if you have forgotten you pass code I have already provided the FAQ link in my previous reply. :rocket:

Veda | Community Team

I been locked out my account for 2 days I cant aces my account and the chat people cant help how can I rest my password

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@artefactul Hello, Welcome to the :r: community. :heart_eyes:

Please check the FAQ link on forgot password in the solution to this thread. :pray:

Hope this helps. :innocent:

Veda | Community Team

I been trying login for 4 days when I put the authentication code it goes to blank screen

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@Beachboy1 Can you please contact us on Social media channels? The link is in the solution provided. :pray:

Hello I have been locked from my account for a while now, I followed all your recommendation, I receive no replays from social media, email support. I am unable to chat, as It is not available to me. I basically have an account that is blocked with no customer service? I need someone to speak to please .

@Iditrose Hello, Welcome to our community. :heart_eyes:
I am sorry to hear about this. It must be incredibly frustrating to be locked out with no support. :slightly_frowning_face:

I will stay in touch with you through DM to resolve this asap. :pray:

Veda | Community Team

Hello,
I am unable to login to my account. I also forgot my password. And whenever i try to do forgot password, i do not receive any SMS or email with any code. I think my account is disabled or something. I contacted support and complaints team via email. The response rate is very slow and they seem not to provide satisfactory replies to resolve my issue. Please help me!

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I don´t remember my login code and I can´t able to follow sucessfully recovery instructions.
I press that I forgot, I send my ID card and then a message with “We´re sorry. Something went wrong”
Because of that I´m not able to use app chat.
I also sent a mail to feedback@revolut.com without reply and sent a DM on X (AKA Twitter)
What else can I do??

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Try again. You should be connected with support after various failed attempts.

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Hello, Welcome to the :r: community. :heart_eyes:

@christiana.chr40 I am so sorry to hear about this. Kindly contact us by social media channels, so that we can look into your issue individually. If you’re wondering about how to contact us by social media, please refer to this topic . :hammer_and_wrench:

@David_Spain I am sorry for the inconvenience. I will stay in touch with you through personal chat to resolve this issue asap. :pray:

Veda | Community Team

I don’t know how but it fixed itself
Thanks in advance

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@David_Spain I am glad to hear that. :star2:

Veda | Community Team

Connection issues are a common culprit.

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Hi,

I have the same problem (getting through passcode recovery - the app is not working) and it is frustrating not to have anyone to contact. I followed all recommendations and still zero outcome.

Please help. Thanks

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“App not working” is a little unspecific. How are we supposed to give you a hint when we don’t know at which step it fails?

Here’s the recommended procedure. Please note that you’re connected with support if you’re following these steps.

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Sorry for the unclarity. It is the same issue as others in this thread. :upside_down_face: I cannot go through the recovery as the SMS or e-mail are not sent and neither other options are not working. The app is showing a message “We´re sorry. Something went wrong”