Unable to get into my account


I am unable to access my account and whilst the Q&A suggest using the chat line, if you can’t get in to the account you don’t have access to the chat line, how can I find out what the problem is


Well, what is the problem? Lost phone, no access to your old phone number, any kind of error message?


Hi there. Could you please provide more info so we can assist? :slight_smile: