Unable to create the account


#1

I try to create my account, and the app is asking me personnal information (address, country etc…) and when everything is complete, the app tells me fill in all form fields but it’s done. So I’m blocked and I can’t continue to create the account.
How can I do?


#2

Hello @Marine :slight_smile:

Did you fill all the fields, including Adress 2?
Also, use only latin characters, no symbols or foreign characters (ç, ñ, ó, š… so on) :stuck_out_tongue_winking_eye:


#3

Hi,
Thanks for your answer, yes all the fields are complete and there is no symbols or foreign character that’s why I don’t understand why it doesn’t work…


#4

Problems are also with characters like / or -.


#5

Best speak with @AndreasK regarding this issue.


#6

Hey @Marine,

I can see you have managed to create an account and I can see it fully active.

All you need to do is to verify your account from the Profile section of the app -> Verification & Limits.

Best,

Andreas K.


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