Unable to create account


#1

Hi There

I have downloaded the Revolut app, but when I enter my phone number, press continue and = enter my passcode I get an error message: We’re sorry, something has gone wrong. Please try later.

I have “tried later” many many times, but still getting the same error. Any help please.


#2

Is the dash in your postal code? Or maybe are you from Ireland?


#3

I havent got to key in my address yet. It wont let me get past entering my mobile number


#4

Sorry, my mistake.
In that case I suggest uninstall the app then install it ones again.


#5

No problem. Ive uninstalled and installed many times already.


#6

So, maybe you can use another phone or try to install Android emulator on your computer (i.e. bluestacks) then Revolut on it…? What do you think?

Or maybe we will allow @AndreasK to do his magic… :wink:


#7

Bluestacks may work, let me try that!


#8

Hi. Thanks so much, bluestacks worked. But the app is now stuck in the verify identify page!


#9

Now, when you have the revolut account- try to log into the app on your phone :wink:


#10

Yip, it works. I have sent the docs to verify my identity and now the app has been stuck on a page that says: Dont worry, we just need to verofy some information about you. It been like that for almost an hour


#11

Congratulations!
Now just wait a while. Verification can last from a few seconds to a few days.
If you’re in a hurry send them DM on Twitter :grinning:

I’ve forgotten- you can send them message on in-app chat too😉