Unable to check my ID due to bad camera

Hi everyone,
I opened a Revolut Bank account in UK and asked to have the physical credit card. I received it, but I am experiencing issues to verify my ID and thus, using the credit card.
My phone is a bit broken, and thus, the front camera doesnt work well (the photos are quite blur). Hence, I can take a good photo of my passport with the back camera but not of my face, as the photo is too blurry. I wanted to know if there is any possibility to switch cameras or take the photo with another phone, in order to confirm my ID.
Thanks in advance for your time.

hmmm, maybe try to take a pictures using the other camera and send them these using in-app chat

and the other question. I can’t find in-app chat on my mobile device app.