Unable to chat


#1

Like a few other users the ‘send’ is not available on the chat so I can’t use it. I’ve reinstalled the app several times but doesn’t improve. Any ideas? Thanks


#2

Hello @Pablo,

Did you manage to get in touch with our support team?

Best,

Andreas K.


#3

Yes I did, thanks Andreas, but for no result though. Ten days after I
ordered the cards I still haven’t received them but I don’t get a refund
for the 40€ we paid for a 48 hours delivery service that we never had. It’s
only because I’ve been dealing directly with Fedex in Madrid where the
cards where stuck for some missing documents that they are resending them
to Barcelona where we stopover tomorrow on our way to India. Dissapointing.
Thanks very much for your help, it seemed to wake up the process a bit.
Pablo.