Unable to authorise my card

Every time I try to add my HSBC Visa Debit card to the app it says ‘we are unable to authorise this card’ - there is no further explanation or error. Please help

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Hey, only :r: or HSBC will know why the card is being declined. I’ve had the same problem a few weeks ago and I called my bank and they told me mine was being rejected because the EXP date wasn’t correct.

Do contact :r: first, if they don’t know what’s the matter you can contact HSBC.

Go to your app > more > support > chat and type “live agent”.