Unable to access funds


#1

I am unable to access funds which I sent to the account. It says I need to increase my limit. However, there is no option to do this. under my profile.

There is also no way of contacting support other than the bot , which is not really helpful. The phone number is just for blocking cards. Please help.


#2

Go to more -> profile -> verification & limits -> verify source of funds

go to in-app chat support and type Live agent to get real live person to solve your issues


#3

Or contact them via Facebook or Twitter


#4

Thank you. I did manage to get through to a live agent in the end. They said that they have passed my case to a specific team that deal with verification issues. They also mentioned that due to high demand it may take them some time to get back to me. I did ask for a rough eta, but they did not respond after that. It would be nic to know if it will be hours days months or years!!


#5

Hi @Nurul

We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.