Unable to access app

I have the same problem! Someone please help me. I restored my iphone and i cant access the app. Tried re-installing didnt work. Could not get verification for new code

I created a twitter account and got a response in less than 30 mins. This community is for us to be able to help each other.

I changed phone and I have the same problem here! Can’t access my account, it keeps asking me the email and tells me it exists already. And if I put another email it also tells me the account exists already. And on the app I have no other choice than creating a new account! Have you solved it? @ivanorotondo

I’ve tried to log into my account. However, after I log in I can see a spinner spinning forever… so I cleared application cache and I’ve tried to log in again. Now it tells me I need to confirm my login by e-mail. However, the email contains information I need to confirm my login within the app - I can’t access anymore. How can I confirm my login by email? How can I disconnect my device from the account to be able to bind it again?

Hello!
I am unable to access my account from the app even though it sends me a code. Could I please get some assistance??

This is a joke. I’m going to close the account. There’s absolutely no way to get any help for this. If you break your app you’re grounded.

I have the same problem. I tried to log in and got a permanent waiting screen. When I tried a different phone it told me my passcode was wrong so I tried to reset it and it said I could change it but then failed to do so and has now locked my account entirely. Since I can’t access the app, I can’t chat for help.
So what am I meant to do other than close my account if I can find out how to!

Hi! Have you tried to follow these instructions? https://www.revolut.com/help/profile-plan/profile-settings/my-phone-has-been-lost-or-stolen There is also a video that explains how to do so, you should be able to get in touch with assistanca via chat. Hope it works for you!

Hi Patry, I tried to check on the steps that you mention, but once you are in the app you don’t have many options to click on, so it is of no help at all.
Hi, could you or anyone else from support, please help me access the mobile app? I also uploaded the app once more and when I was following the steps to update the number to the new one, it just got stuck and after that, nothing really works. I put the correct pin, it’s loagind for ages and not signing me in, tried many times. Please, someone help! :slight_smile:

Hi! If you don’t manage to acces the assistance via chat, you can contact Revolut via Twitter, they solved my problem in few minutes! @RevolutApp

I solved it creating a twitter account, following RevolutApp and asking for help. They contacted me in DM and solved the problem. Apparently I was registered with an old unused mobile number and that was preventing me to get in. Good luck!

Hi, Thanks for your answer! In the end I also created a twitter account and someone from their team helped me just a few minutes later. I was also registered with an old mobile number and didn’t remember… ^^

Hi. I tried to set up the revolut app on a new phone. The app sends verification email and my email provider blocks all emails from revolut so I cannot see any code and cannot verify the account. When I tried to change email-had same situation. I contacted support and they offered to provide my identity so that they update the email address from their side. When I tried to provide the identity-there were issues with revolut app itself, so support agent advised me to reset the revolut app. When I did that the verification was required again via email. So now I cannot access the revolut app from anywhere.

Hi, I can’t login on the app as it says my password is wrong. I can’t login online as there is another error message! I can’t contact anyone as phone number is automated and when I try and block my card it says my phone is WRONG! How on earth are you supposed to contact Revolut in an emergency is nothing works!?

Ali

Hello I have a revolut business account but I can’t access the app. Each time I try to, the sms does not come to my phone. I have repeatedly relaunched the app, updated phone, tried on iPad and still not working, Please can someone help? I can’t access online chat in the app as I can’t access the app.

Support is also available after logging in on the website:

Hi Support team!
I really need your Help!
I cant accesses Revolut app, my phone number was changed, as my previous ID was expired, and I have got the new one, the App can’t verify my Identity. Happy to provide all my data, transaction etc but the question is to whom?! Its very painful that the only way to connect with support is via App, and as we see thousands of topics here, it’s not the perfect solution. I’ve been trying to restore my account for about six months. As a client, it shouldn’t be a problem for me how to access my account and money on it. Looking forward to solving the issue ASAP