Unable to access app


#1

I tried to open the app. It takes me to a page asking me to input my phone number. I do this, it then asks for my PIN, which I do. It then wants to send me a onetime code number, but this number does not work - just says something is wrong try again later. I have not changed my number or phone. Support chat is non-responsive… Why is it doing this and how do I get in?


#2

Just to add to this, the customer support phone number does not answer (just get failed call after it rings a few times), and this site was also inaccessible for a time. I have tried again to access the app - this time I get to the input phone number page and I now get the “something is wrong pop up” when I enter the phone number - I do not even get to the PIN page now. I cannot access in-app support, cannot get through to the number and am getting nothing here. How do I get this sorted out?? This is not great customer support…


#3

I have tried again - this time I get the “there is something wrong” message when I input the phone number - do not even get to PIN page. I tried calling the customer support number - it just cuts off after a few rings (tried from both mobile and landline). I cannot access the in-app support (cannot get into app). HELP!


#4

I got the same problem and furthermore some money transfers from card to revolut app abort ! HELP


#5

Same issue here - I tried re-download the app but after entering my mobile number it keeps saying “We’re sorry, something has gone wrong. Please try later.” I can’t get into my app…


#6

+1 Same issue, no topup and with reinstall not able to login


#7

Same here…error message before and after reinstallation


#8

Same here! It just doesn’t work and I can’t pay with it either!


#9

+1 After reinstall no transaction history visible and error messages now and than in app. After 2nd reinstall unable to login - (“We’re sorry, something has gone wrong. Please try later.”)


#10

Same here. Payment doesn’t work either…


#11

Same issues. Transaction was declined this morning however it still showed as coming out of my revolut so i tried logging out and back in to see if this fixed the issues. Now I cannot log in. Just keeps telling me to try again later.


#12

I spoke with support agent in the chat and he said they are experiencing a connection error related to their payment processor’s system.
They are working on it and they hope that it will be resolved shortly


#13

started working for me just now


#14

The app is not working again. Very disappointed :frowning:


#15

Same issue “We’re sorry, something has gone wrong. Please try later.” I am having this problem one month now. Trying to contact revolut and the only number I found was the canceling card number. Is there any other number that we can contact the revolut support?


#16

Same problem… still.

Is AndreasK around? He’s helped with things like this in the past…


#17

I have the same problem.


#18

I cannot login. My passcode won’t work. When I press the forgot passcode I’m then asked to enter the last four digits of a card I do not have!. There is no other options I can take. I have asked for help on the help section of my app, but have received none at the moment! Please someone contact me so I can view my account.


#19

I have the same problem
Please need help asap


#20

Hi,

I have the same issues…

When I open the app, instead of my account information it asks for my phone number, then tells me to create a PIN. Then I get a message, something has gone wrong, please try later.

Could I get an update on the issue from Revolut about their timescale for resolving this issue and maybe a little help to fix it please :slight_smile: