Two problems


#1

The chat is unavailable on the app : send button disabled. Plus, I have a problem to discuss on the chat, but obviously I can’t. I have updated, uninstalled and installed the app again, same problem. Android 4.4.2. Please help !


#2

Hi @Duncan,

Did you manage to get in touch with our support team?

Let me know if you need any help.

Best,

Andreas K.


#3

Hello Andreas,

These last days I have been having trouble with the in-app chat, but this
evening it seems to work.
I will ask my question directly to you to be assured to have direct and
regular help.
I have made a little mistake whilst making a transaction. I have sent euros
the money on revolut, but it had been sent from my bank. This is probably
caused by the fact that I have sent euros and not pounds, but I’m not sure.
I would like to be able to have this money on my revolut account, or simply
get it back on my bank account.

If you have any information about my problem (even if you tell me who to
write to) I would be very grateful to have this information.

Thank you,

Duncan Trewin


#4

Hi @Duncan,

Could you please send me your phone number associated with your account via a direct message so I can take a look?

Best,

Andreas K


#5

Hello Andreas,

No need to worry, I have had help from another support member on the chat.

The problem is solved, thank you anyway for your reactivity and help.

Bye,
Duncan


#6

Hi @Duncan,

Thank you for letting me know. I’m glad it’s all solved.

Please don’t hesitate to contact us if you have any further questions.

Have a great day.

Regards,

Andreas