Just wanted to let you know about two major bugs which I noticed when trying to speak to the support team.
Support team doesn’t see my attachments at all. None! I sent more than ten, in different days, both photos and screenshots, in normal resolution and in the smallest possible.
The “best thing” that those attachments were shown in my chat, so I was pretty sure that support guys see those as well. That’s why I was getting really irritating when they were asking for the same photo of my ID again and again.
Some messages from support team are not shown in my chat.
I was getting pop up notifications on my phone that there was an answer. But when I was going to the app, there were no messages in our chat. I don’t know how many I was missing. At some moment your agent had to send me screenshots of her messages, cause that was the only way for me to see what she was replying to me.
Usually messages would not be shown if I haven’t been for a while in the app (guess why? you agents reply once per 8 hours or so). When I’m in the app and the conversation is active, I get more or less all messages.
Please, take a look at it, as it’s very critical for resolving customer’s issues.