Trying to add new card on Andoid - Verify by Visa page keeps scrolling down


#1

Have entered Visa card details. Then the Verify by Visa screen comes up and keeps scrolling down screen so cannot enter anything and cannot bypass


#2

Hello @NeilR,

Can you please delete and reinstall the app and try again? Is 3Ds of your card active?


#3

has this not been fixed? suffering from the same problem today.


#4

No update? This is a bit of a show stopper. Never had this problem before


#5

Team is working on it @pwuk we will keep you posted.


#6

Hi, I’m also having this Verified by Visa issue. I actually spoke to the V by V team who rather than removing this security step said it was a connection issue. I find that so extraordinary unbelievable that rather than try to convince otherwise I just let the lady explain herself. Sounded plausible but I have been trying since yesterday, different times etc & had no problems with another card that her story does not wash really.
Hope you can correct this as I prefer to use a debit as opposed to a credit card.


#7

Thanks, good to know. I had an app update overnight but that hasn’t fixed the issue.
I’ve been able to top up with a Mastercard credit card, not ideal but at least I can use my card now.


#8

Having identical problem here. Quite surprised that issue with Revolut’s key functionality like this reported in October 2016 remains broken.

Is the Android version of Revolut still maintained ? Or has the company instead placed focus/support/maintenance on Apple platforms instead ?


#9

I’ve got exactly the same issue and keep being told it’s my bank’s problem, not mine. Now I want to close the account that i can’t open and they won’t give me the information. There’ll be a complaint going to whatever financial regulator had licenced them over this.


#10

Add to that tyre fact that I finally geta response from support today - after the support line is closed so I cannot even reply. Unreal.


#11

I’m also getting this problem. Have tried loads driving me nuts.
If I scroll the window, I can get the form back on the screen for a moment, but it keeps trying to move off the bottom. I painfully managed to fill in the form, but because I haven’t setup this card with verified with Visa before I have to create a new password. When I do that, the submit button does nothing so I can’t complete the process.
I tried so many times I managed to trigger fraud protection with the bank (they blocked my card) so have to ring them to unblock it again. Still can’t get it to work after all that. :’(


#12

YAY, I solved it!!!

The scrolling like mad was because it was a new card and never been activated with the “Verified by Visa” service. Trying to do that in the broken Revolut app is a nightmare. I found you can activate it here instead: https://verified.visa.com/aam/activation/landingPage.aam (note, it says US only, but I’m in the UK and it worked fine).

It turned out I was trying to create a password that didn’t contain a number and I suspect the Revolut app wasn’t catching the alert dialog.

Once activated, I could add the card in the Revolut app easily because it just asks for bits of your password after that.

Anyway, good luck.


#13

This was driving me mad earlier today and I needed to complete it in a hurry. Who ever is responsible for this needs to get it sorted.
Called Visa and they talked me through resetting my password online.