tried a Local ATM for Cash Withdraw


#1

Hi,

I’m a new user, recently opened Revoult Account and trying to start to use it.

At 17 December 2017, I’ve tried to cash withdraw £10.00 from a Local ATM machine in North West London. (which is operated by NoteMachine)

Then I saw that there will be a fee (amount not showed) in the screen, so I’ve chosen to cancel button.

So the transaction cancelled and I got no cash, no receipt.
And I was away between 18 ~ 22 Dec for year end break.

But, I just found the -10.00 history on my Revolut Account on that date 10:13, 17 Dec.
Withdrawn £10
Fee £0

I tried the Revolut Online Support from my Mobile App.
Not very Helpful So far.

Any Advice??


#2

Hi there.

Please accept our apologies for any inconvenience cause.

We can try to raise a chargeback on your behalf so that we can recoup the difference. Please reach me out via a direct message so that I can help.

Regards,

Andreas K


#3

Hi AndreasK,

I tried the in-apps Support Chat
and adviser sent me the link for
submitting charge back form.

then I will might get a call from the charge back team.

============================================

Where can I send you the direct message ?
you mean that In-App Support Chat? or By calling?


#4

I mean a direct message here.


#5

I’ve submitted the dispute form and received a confirmation email for this.

But I missed a call from the charge back team.


#6

You can get in touch with our chargeback team via in-app chat!