Tricky one


#1

Hello I had revolut and whilst travelling I used the card to pay for a very expensive hotel. For personal reasons I can’t go anymore and after a lot of persuading I managed to get them to refund me. Here is the tricky part. Since I booked it I lost my wallet with the revolut card. After going on live support the woman closed my account completely. I now have a new revolut card but they are linked in no way , the hotel have issued a refund to my old revolut card and since it’s been closed I won’t get the money. Does anyone have any idea as to what to do ?

Thanks


#2

Even when you’re old card is closed it can still receive refunds for 6 weeks or more, so you should be fine.


#3

It happened to me before, you can contact the customer service. They should be able to temporarly reactivate your old card until you get the refund.


#4

Although how would I login to the account to move the money if I don’t have access to it anymore?


#5

You could always withdraw the money from an ATM.


#6

I said , the card was stolen and I don’t have access to the account anymore…


#7

Wait…
Do you have access to your revolut account?
If yes- just link your new card to this account (cards> link existing card)…