“A power outage in our data center is currently causing some technical issues that may affect our website, app, and card. Our team is already on it and working hard to get this sorted! Thank you for bearing with us”
Even with safety nets and redundancy, many have had issues in the past. Look at OVH recently, they had a massive outage that was basically many things that went wrong one after another. Bad luck.
They will surely improve, but outages do happen in IT, that’s why nobody offers 100.00% uptime.