Transfert doesn’t arrive


#1

Bonjour
J’ai effectué mon premier virement d’un compte hors Union européenne sur Revolut il y a maintenant 1 semaine et je n’ai rien reçu alors que mon argent a bien été débité du compte bancaire.
Aucune réponse aujourd’hui en contactant le support… c’est franchement très stressant.
Que puis je faire ( A part attendre?)

Hi made de transfert OneDrive week ago from my Bank acompte ( not in Europe) to Revolut . But no money and i don’t Knowles how to do. On the chat, ni answear today…
Thanks for advice


#2

Usually this happens when the money is send incorrectly I think. Did you use the IBAN?


#3

Hi
Yes i use the Iban and pur the référence number


#4

And nobody on the chat to answear… the message is a live agent un 29hours everyday!!! It is my first Time and disappointed… where is my money?


#5

My IBAN doesn’t required any reference number.
The IBAN belongs to your account. If you Chose the data with the reference number you started a Swift transfer maybe. Those take some time I think. That’s what I read here in other threads.

Maybe @AndreasK can help you.


#7

Thanks for Your answear.

It s to a revolut account in . The référence of the account is the same for every body if i m correct and i just add my référence. But on the screenshot of my transfert i can see the iban of Revolut Préviously i registrred the Revolut account in the website of my bank to be abble to make transfert.


#8

I guess you Made a SWIFT transfer which should not be necessary if your currency is EUR or GBP.


#9

I supposed i did well because i tranfered on USD on Revolut
Thanks Again for Your time


#10

What currency did you transfered? EUR, GBP, CHF, USD…

What kind of transfert did you used ? SEPA or SWIFT?


#11

You did a SWIFT. It will take some time. 3-5 working days at least.
https://www.quora.com/How-long-should-a-Swift-international-payment-take-between-the-US-and-UK-with-both-having-an-intermediary-bank


#12

7 working days latter… and nothing.
Î m dissapointed because impossible to talk to an live agent! Every day the robot Rita said to wait 20-24 hours


#13

Did you ever type “live agent”?


#14

It wasn’ t working but i contact Theo with Facebook and less thai one hour after my money was back.
Thanks again for Your answear


#15

I have the same problem. I transferred some money from my bank of america account to my revolt account, its been 4 days and I still haven’t received it.
Do you know where to report this problem, I am abroad and I need it fixed quickly …

Thanks for you help.


#16

I contacted Revolut via Facebook in private message and in less than one hour it was ok


#17

There is no problem : SWIFT transfer can take up to 5/6 days. And we are talking about working days here ( ie, excluding Saturday/Sunday and bank holidays ) + if you did your transfer Friday afternoon it is executed next Monday.