I did 3 transfers last month in total of 200€. Has people told me they didn’t recieved the money after 2 weeks I decided to check with staff via chat to get a hold of what was going on.
They replied to me stating that my transfers had been blocked for absolutely no reason and am currently waiting for almost 2 weeks to get the money back to my account. Obviously I need the money to pay my bills as its 200€ total so I need to know what can I do to get my money back since staff in chat is unable to tell me something other than to wait.
My transfer from my HSBC account to my Revolut account has been cancelled by and on the 3rd october 2022, the money is blocked since 2 weeks by Revolut.
The reason is that I have done a transfer on your my old LT IBAN which has been already terminated for me, in order to receive funds in my account i need to use the FR IBAN.
A per Revolut on the 4th October 2022 " as the transfer was already returned from our side the funds should reach the sending bank within 5 working days, and then they can try sending the funds again on the correct details and that should receive in your account correctly." But nothing received yet ( we are 17th October).
All the contact with Revolut support, " we us working on your case "
It is quite hard and disappointing as it is my first time transferring funds to an international account using Revolut. On the Last 4th of October 2022, I transferred money to a UAE Account, though all the details were correct, it still got canceled.
Then, on October 11, 2022, the recipient still has not received the money I sent and when I checked the app it is mentioned that the “funds failed to credit account” and that it will be refunded to my revolut account in a few days. I have been told that it will only take 3- 5 business days, unfortunately, it has been more than 5 business days already, and still got nothing.
I wonder where my funds have gone. Wish to get it resolved soon.
And why did you return funds? Experienced the same - but no reason why was given. The only hint I found was, that no funds would be accepted from russia - I’m swiss and sent money from a swiss account.
actually, the transaction has failed and was not credited to the recipients account I am not sure about the reason as all the details were correct. it has been 10 days already and I still did not get my money back. as advised by the csr of revolut we need a confirmation from the recipient’s bank that they rejected the funds i transferred. very annoying and stressful.
I transferred some money from CBD (commercial bank of Dubai) in the UAE to my Revolut account. The funds were available on the same day.
5 days later, I receive an emails saying my transfer was unsuccessful and Revolut returned my money bank. The transfer was reversed and I lost about 250 USD in EUR to AED exchange rates. This is an absurd.
Revolut blames CBD. Why on Earth would Revolut revert the money after being in my account for 5 days?
Customer service is abysmally bad. They are sorry and sorry but can’t do or tell me anything. To the point that they can’t give me a reason why my funds were reversed. After insisting multiple times through live chat they confirmed 3 UAE banks that they know the transfer will go through, but they refuse to give me a list of the banks that can successfully transfer to Revolut nor the ones who can’t.
One of the staff even gave me a list of unsupported countries… and obviously UAE was not there. So… just wasting time.
I got partial funds back to my account but no one here accepts the blame for my loss. This is ridiculously bad.