Transfers got canceled and I can't get the money back


#1

I did 3 transfers last month in total of 200€. Has people told me they didn’t recieved the money after 2 weeks I decided to check with staff via chat to get a hold of what was going on.

They replied to me stating that my transfers had been blocked for absolutely no reason and am currently waiting for almost 2 weeks to get the money back to my account. Obviously I need the money to pay my bills as its 200€ total so I need to know what can I do to get my money back since staff in chat is unable to tell me something other than to wait.

Thank you.


#2

Hi Ana!

Apologies for this miscommunication. I’ve reverted both transfers, you should be able to see them back in your account right now.

Best,

Andreas K.


#3

Hi Andreas,

Thanks for your help, the money is already in my account.

Best regards,
Ana Almeida


#4

My pleasure.

Once again, apologies!