I need help, and the online chat, I seem to talk to different people every time, who seem to not look at previous chat history, ask the same questions and provide the same default response…so desperately asking here…
Transfer from Revolut to a USD account held with Santander in the UK on the 2nd of Feb.
IBAN, SWIFT, Company Name details are correct.
Payment was due to reach their account on the Tuesday, the recipient waited a further week before asking where the money was, I contacted Revolut who provided a copy of the CurrencyCloud transfer info.
I sent this to the recipient, who passed to Santander. Santander stated they could not locate the transfer.
Re-contacted Revolut who then provided me with a copy of the MT103 details. Again I provided this to recipient, who again provided this to Santander. Santander stated that they received the initial remittance notice, but not the actual funds and so do not have the funds.
I provide this info to Revolut, and they contacted their payment processor, who say it was completed. I go around in circles… re asking Recipient to confirm with Santander. At this point the recipient is loosing patient in the sale with me and I’m at risk of loosing the holiday, the money was for.
At one point, the chat representative suggests that I contact THEIR payment processor…!!
What can I do? The onus is obviously on me to prove the money has been sent, but Revolut (and their payment processor) seem to just say its Santander’s fault. Even thou the recipient has been very accommodating and trying to get help from Santander, who quite clearly state the funds have not been received.