Transfer still pending and not help at all from CS


#1

Hi there,
I made a transfer to my Revolut account on March 27th and it is still pending. I contacted your customer service via “Live chat”, which was very poor service, I’ve provided pictures and documents and I still waiting for a solutions.
I went to premium just to see if this helps but I don’t think this speed up the solution.
This is really disappointing! I need my money, it’s not fair you play with customers, this is a serious matter, it’s people’s money!
Alejandra


#2

Which currency and from which country in what way, SEPA or SWIFT?


#3

Transfer was made in EUR and Swift


#4

Was it from outside the EU? Otherwise SEPA would have been better.

Anyhow, to which Revolut account and which currency did you transfer it? Was it euro and SWIFT or a different combination? Did you provide the required reference number in your transfer?

What did support say last?


#5

Hi there!

We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.


#6

Hi Alessandro,
Thanks for your message, Someone from Revolut checked and fixed this morning.
Thanks for you interest,
Alejandra


#7

Thanks for your message, the issue is solved.

It would be Nice if you work on improve your customer service, this is a important part for a business.

Thanks,
Alejandra


#8