Transfer still pending and not help at all from CS

Hi there,
I made a transfer to my Revolut account on March 27th and it is still pending. I contacted your customer service via “Live chat”, which was very poor service, I’ve provided pictures and documents and I still waiting for a solutions.
I went to premium just to see if this helps but I don’t think this speed up the solution.
This is really disappointing! I need my money, it’s not fair you play with customers, this is a serious matter, it’s people’s money!

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Which currency and from which country in what way, SEPA or SWIFT?

Transfer was made in EUR and Swift

Was it from outside the EU? Otherwise SEPA would have been better.

Anyhow, to which Revolut account and which currency did you transfer it? Was it euro and SWIFT or a different combination? Did you provide the required reference number in your transfer?

What did support say last?

Hi there!

We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.

Hi Alessandro,
Thanks for your message, Someone from Revolut checked and fixed this morning.
Thanks for you interest,

Thanks for your message, the issue is solved.

It would be Nice if you work on improve your customer service, this is a important part for a business.


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