Sent around 8000 SGD to Singapore via Turbo on 30/08.
Transfer was not actually sent until 01/09 according to screenshot provided by support. Nobody is telling me why.
Was told to ignore the fact it stated 6 days in the email and several agents over several days gave me conflicting information about when the funds would credit. I was told to wait again and to contact Revolut this morning as they I would a escalate to the payment partner but I’m being told to wait again. So 30/06 - 05/09 is Turbo?
The funds transfer feature overseas is clearly not as advertised and likewise the way you are managing notes on a client account is not effective. One agent says something totally different to another and similarly are just throwing answers in the air wasting my time.
I don’t think Revolut is as reliable as a “real” bank given that it is made up of several layers and services where the customer support has zero visibility. I like the card and ability to make international transactions with Visa but my experience using it for a Bank transfer suggests never to use it for anything urgent. It’s just a prepaid card.
Very frustrated at this point as I became a premium subscriber right away based on what was marketed.