Before Christmas, I applied for a couple of Kenyan visas. Payment was taken from my Revolut card, and both visas were approved. Today I checked my Revolut account, and noticed more money than I expected - both visa payments have been reverted. The weird thing is that according to the Kenya department of immigration site, both visas are fine, and both payments are valid, neither having been reverted.
I spoke to customer service in the in-app chat, but they apparently couldn’t tell when the transactions were reverted - only when the original transaction was made. All they could show me was the original payment and
REVERTED. @AndreasK are you able to see when a reversion happened or any details about why? Do you have any idea what could have happened here?