transaction went to my old account


Hi, my friend made transaction to my account but i can’t to log on to my account,then i was trying to log on accidently i created a new account on the same number(duplicate account) now i cant log it on the old one, and i dont have revolut card so money still are in the old account and i can’t take them out, im trying to contact with help support but they didn’t replay to any of my messages, can some one advise me how i can take money from old account?