Transaction reverted but balance not updated


#1

Hi,

I have a sizeable transaction that has been reverted but my balance has not been updated nor increased. Has this happened to anyone else? Any suggestions of what to do?

Thanks


#2

Can you give little bit more details please :slight_smile:


#3

We checked out of a hotel on 12 April. They had to do the transaction twice as the first time they made a mistake but advised they would cancel the first transaction. Both times the transactions showed up on our revolut account reducing our balance twice. the 1st transaction said pending for a long time. It has only recently changed to ‘reverted’ but the balance has not increases.


#4

Should be in your account in less than a week maybe even quicker :slight_smile:
My reverted payments went in account in 2-3 days :+1:


#5

Thanks. I’ll keep an eye on it. Call me cynical but there’s something about the ‘reverted’ process that i don’t trust!


#6

Thats how i felt first,but later my pressumtions changed :slight_smile:
Give us an update,when your funds gets credited back :+1:
Curious how long it takes now :slight_smile:


#7

Thanks. Will do. Cheers