Transaction refused?


#1

I just tried to buy something with the card. I have a couple houndreds of USD available (according to phone app). However when I try to pay I get “transaction refused”… Why?


#2

Visa or Mastercard?



#3

I have Mastercard… why?


#4

Without more information about your situation (e.g. What kind of transaction is it, with what party, what the payments processor is, …), it’s quite hard to diagnose the situation as a consumer.

I recommend contacting :r: live chat or via Twitter/Facebook.


#5

Where can I find the live chat?


#6


#7

I would check security section.
Then l would check if the shop demands 3DS secured card (Revolut doesn’t support that).


#8

It’s because of the master card secure code or 3DS.

„3D Secure is a technical standard created by Visa and MasterCard to further secure CNP (Card-holder Not Present) transactions over the Internet. MasterCard brands their system as ‘MasterCard SecureCode’“

This is not supported by Revolut at the moment