Transaction list gone missing from 1 NOV to 14 DEC


#1

Hi all,
Starting from few days ago I can no longer see my tranbsaction for the full November and till 14 December.
Any idea?

Thanks!


#2

Hmm. Could you please send me a direct message with your phone number associated with your account and screenshot of your transaction list?


#3

Hi @AndreasK, believe me or not, but I can’t find a way to send you a dm. :slight_smile:


#4

I believe you :slight_smile: I’ll do that for you!


#5

I have a similar issue but from a different time frame. Transactions from a timeframe of 5 months disappeared. I already contacted support and they are looking into it.


Missing transactions (gaps) in Statements
#6

I have the same problem started from 13th December


#7

Any news on this issue? It really sucks not to have access to transaction history.


#8

If you completely log out of the app, and log in again using your phone number, passcode, and SMS verification you will see all transactions again.


#9

Yep, installed the new iOS version and re login did the trick. Thanks!


#10

Lol maybe I should work for Revolut


#11

It got fixed for me, just checked the app and my transactions are back. Maybe the issue has been addressed in last update.


#12

So, I had the same issue, where only some of the transaction were showing up in the previous month. So I did log out, and login again, then nothing was showing prior Jan 1 2018. I did notice that as I scrawled down the list of transaction, they would populate in the Analytics bit as well.
Though at the moment, it means I have to scroll all the way down to my first month using Revolut (not very fun to do).
Looks like it does not proactively sync the whole history of transactions.