We (3 people) left BVI (Tortola) on Nov 6th to fly to Antigua. I offered my Revolut card to pay the $60 exit taxes but the cashier told me that the transaction was declined, so I paid cash instead. However, when I checked the card account on my phone a few minutes later, it showed a debit of $60 to BVI Airport Authority, - so the transaction had not been declined!
How can this happen ? Is it a bug with Revolut ? or their system ?
At the time, they agreed to refund my card payment, but so far have not done so. Is there anything you can do to help me get the refund ? (I do have the receipt for the cash , timed 4 mins later)