Tranfer been executed and now refunded

I need help and your robot hasn’t been very helpful. Sent a transfer and was executed (is on my understanding that the details were correct in order for this to happen) and now the transfer has been refund back to me. I really needed the money to be there by today. There is no explanation why. Please advice

Hi there.

As I can see the the bank returned your transfer. As the payment was attempted, the correspondent bank may have debited their processing fees from the funds sent, which is reflected in the amount returned.
The most common reasons for returned funds are:

  • the beneficiary’s account has been closed
  • the beneficiary’s account number is incorrect
  • the beneficiary’s name does not match the account number

I have also transferred substantial amount of money for the first time and Iv been logged out.

Due to covid19, I had to canceled few hotels and I expect some refund on my revolut card. I made free cancelation of hotels.com the 21st of March and I am looking forward for 2 refunds: one of 191.52 EUR and a second 194.38 EUR.

I am still waiting for the refund and it difficult to have a clear picture of the refund situation from Revolut (a mean a real person from Revolut, not a robot).

:frowning: