TopUp Charged Twice!!!


#1

So I attempted to top-up my Revolut account using my Spanish Credit Card (as I wanted to buy something in the UK) and the app crashed a couple of times trying to access the 3D authentication webpage of my bank, finally it worked, I typed in my SMS info and the top up worked - this was the 4th of December, straight away I could see on my card that the funds were taken.

However today, checking the credit card, its taking the same amount twice - which has cause my card to go over its limit (it was a 1700e top up!)

The chat, says 24hrs for someone to contact me - really?


#2

Hi,
yesterday was high load on :r: servers and support caused by new release. Is this amount blocked in your Credit card or already charged?
Try to wait for support or contact @AndreasK by direct message on this forum, he could help you.


#3

Thanks, its bank holiday here in Spain today, so I can’t even talk to the bank to reserve the charge, hopeful Revolut will reply to me sooner rather than later


#4

Spoke with online support, who I have to say was very rude, insinuating that I had topped up the wrong account, that revolut don’t charge fees, when it clearly stated a 17.50e fee etc etc

No help what so ever, just tells me to contact the bank


#5

How, it is impossible to top up another account, become of terms of use, second account will be blocked. Real strange issue. Let us know here in forum when you resolve issue.


#6

I’m sure its a issue with the 3DSecure thing, when the App crashed. But I only confirmed (via SMS code) one payment - I’m not really worried about the amount being missing - as I’m sure it will return to the card - but the support has a lot to be desired, and the fact I’m now only my limit, through no fault of my own.


#7

Hi Richard.

As I can see only one top up was completed, the rest have been reverted back.

Regarding the fees applied, please note there’s 1% fee if you’re topping up with credit card.