So I attempted to top-up my Revolut account using my Spanish Credit Card (as I wanted to buy something in the UK) and the app crashed a couple of times trying to access the 3D authentication webpage of my bank, finally it worked, I typed in my SMS info and the top up worked - this was the 4th of December, straight away I could see on my card that the funds were taken.
However today, checking the credit card, its taking the same amount twice - which has cause my card to go over its limit (it was a 1700e top up!)
The chat, says 24hrs for someone to contact me - really?
yesterday was high load on servers and support caused by new release. Is this amount blocked in your Credit card or already charged?
Try to wait for support or contact @anon33247966 by direct message on this forum, he could help you.
I’m sure its a issue with the 3DSecure thing, when the App crashed. But I only confirmed (via SMS code) one payment - I’m not really worried about the amount being missing - as I’m sure it will return to the card - but the support has a lot to be desired, and the fact I’m now only my limit, through no fault of my own.
Hello. I topped up my Revolut card twice with the same amount in DKK from the same Danish account. Today I see that in my Danish account the money has been charged twice, but in my Revolut account i onyl received it once. I called my Danish bank and they say I have to contact Revolut, as they just proceed the transfer twice as I did. Revolut chat did not give me any solution in the short-term. Just told me to wait. But I am scared as it is a high amonunt of money, that I need. Can anyone help me? Thanks
We are aware of a top-up issue that impacted a small group of our customers. We have been in constant contact with two of our partner payment providers to resolve the issue. No Revolut customers are out of pocket. All our customer’s funds that have been affected have been swiftly reverted.
Yep, I confirm that the fund was swiftly reverted. The only thing is that it was a huge surprise for me and for others the realize that R charged our accounts twice without any notice.
I know that thing happens … But R has all our contact details (phone, e-mail, etc.). Next time, if it happens, please inform your customers in any appropriate way. It will increase the honest relationship with your customers and customers feel themselves safety in such a case.
@anon33247966 I made topup from my visa card to my revolut account on Sunday and today I can see that amount was reduced from my card but i have same amount still as blocked so It has been blocked twice. This was fairly big amount of money and i have no money on my account left due double charge.
@anon33247966 I have topped up £800 on 5th June from a HSBC debit card and I have been charged twice, which is quite a significant amount. In my Revolut account, I only received £800. I need to use this £800 urgently and I can’t reach anyone from in-app chat. Could you please help with this as soon as you can? Thanks a ton in advacne!
To learn about which Revolut company serves you or if you have any questions, please contact us through our in-app chat.
Revolut Ltd is registered in England and Wales (No. 08804411), 7 Westferry Circus, Canary Wharf, London, England, E14 4HD and is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Firm Reference 900562). Revolut Travel Ltd is authorised by the Financial Conduct Authority to undertake insurance distribution activities (FCA No: 780586). Our insurance products are arranged by Revolut Travel Ltd and Revolut Ltd, which is an appointed representative of Revolut Travel Ltd. Revolut’s stock trading products are provided by Revolut Trading Ltd (No. 832790), an appointed representative of Resolution Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority.
Revolut Ltd is also registered with the Financial Conduct Authority to offer cryptocurrency services under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. Revolut's commodities service is not regulated by the Financial Conduct Authority.