Top up using virtual card


#1

Hi,
I used a virtual card to top up my account and now my account is locked because i’m not able to verify the card (it’s not possible to take a picture of a virtual card).
Can you please help?
Thanks,
FS


Cant verify card with blocked account
#2

Hi! When I first topped up my Revolut account, I also couldn’t verify the card (even though it was a physical one) because the numbers on it were embossed so the software couldn’t read them. I contacted support about it and they verified it for me :smiley:


#3

Thanks @c0stin :). I already contacted the support but so far I did not receive an answer…


#4

If it takes too long for them to respond in-app, you should try DMing @RevolutApp on Twitter or @AndreasK here on the community :slight_smile:


#5

I will get in touch with you via a direct message now.


#6

Problem solved! Thanks.


#7

I have exactly the same problem. Could you be so kind of contacting me via direct message?

Thank you in advance.


#8

I have the same problem. May I ask about contacting me via direct message?

Thank you in advance.


#9

I have the same problem, and no one answers the support

Thank you


#10

Hey guys,

Sorry for the long wait. Did you manage to get int touch with support team?

Best,

Andreas K.


#11

I’m still waiting on the same position, virtual card not verified yet.

Could you be so kind of communicating via direct message?

Regards.


#12

I’ll do it now @esayez


#13

In order to clarify this issue, every single user should know that Revolut does not allow toping-up with virtual cards.

Therefore, you are not going to be supported on verifying you virtual card; unfortunately, the support is only intended to unlock your account in case it has been locked after toping up without a verified card.

Thank you, @AndreasK, for the information.


#14

I have the same problem here. I cannot verify my virtual card, and I don’t have any other way to top up my account. If I knew this issue before hand I would have not ever installed this app.
The problem is that I have unfortunately ordered a physical card, and I would like to cancel it, and get a refund.
I’m sorry, I was trying to convince my wife and some friends to use this cool app, but this is an important stop over for me.
I hope someone can help me, as support looks to be always offline.
Thanks,