Top-up: reference number not recognized by the Raiffeisen e-banking platform


#1

Hello,

I am currently trying to top up my EUR account on the Raiffeisen (Switzerland) e-banking platform. All is going well until I have to input the reference number for the payment, which is not recognized (see screenshots attached). I get the error message “Please enter a valid SCOR reference number starting with letters RF”.


I tried adding just “RF” at the beginning, then a couple of extra 0s, to no avail. I’ve also tried to run the number through this creditor reference calculator, still no luck. Is there something I’m doing wrong? I couldn’t find any info on this specific issue.

Thanks in advance!


#2

That strange because from UBS it’s working well.

What kind of transfer did you select ? I have the impression you chooses Swiss specific transfertype ( Red, Orange… )

Did you try to contact Raiffensen support ?


#3

do you have there a field “description”, “title” or something similar?