Top-Up Problem


#1

I topped up my card last night and I can’t see the amount showing up. So far transfers to my Revolut account have only taken hours. When I contacted support I was told that if I haven’t used my 8-digit reference number that might be an issue BUT I’ve never used it before and I’ve never had problems so far. What should I do now? I’ve no idea where my money is - it’s in neither my bank account, nor my Revolut account.


#2

Which currency? Which account details did you use? There are “personal” accounts that don’t need the reference, and there are “pooled” accounts that do. Just provide the support a receipt of the outgoing payment from your other bank that shows all the details.


#3

Thanks, I just did and they said the money hasn’t reached my Revolut account yet. It’s a UK bank account and the currency is GBP.


#4

Hi there.

Apologies for any inconvenience caused.

We’re looking into it. I will keep you posted