A top up of 4300 is pending in my account for 15days. I think it is over the amount I can top up with. How do I cancel the payment so it goes back to the sending account
Was this a SEPA transfer? Was the correct IBAN/BIC used? Have you tried to contact the sending bank? Can a Revolut representative finally comment on these ongoing issues? Or are you trying to sweep the issue under the carpet? Every day new reports about missing money! WTF? I am wondering why the problem hasn’t hit the media yet. Should we report this to The Guardian, BBC, etc.?
The bank details were correct because I can see it pending in my revolut account. I understand I have to provide documentation to remove limits. But how long will revolut leave the payment pending before returning it?
The transfer will probably be held until you verify your account
Hi @Jroffaly. Please get in touch with our support team.
If you are unable to increase your annual top-up limits they can revert the transfer for you.
How do I get in touch with support team?
Have you tried in app support? More -> Help -> Chat to us. Describe your problem and then type “Live agent”.
Excellent, that helped. thank you very much