Top-up limit


I just made a transfer which will be larger than my annual top-up limit. What do I need to do now to resolve the issue?


I have been waiting 30 minutes to connect with a live agent to try and resolve this issue. Definitely not the best with customer support.


Now waiting almost 1 hour and still no support.


If still nothing- try Twitter.(you can use Facebook too)


Not on Twitter but I am trying them on Facebook. Let’s see if there is any success.


Now told that I have to wait a few hours for them to contact me back…


We have increased your limit - Please don’t hesitate to contact us if you have any further questions.

Have a great day.


Andreas K.

closed #8