Top up limit verification


#1

The verification of increasing the top-up limit has already taken more than 10 days and is still pending. In the mean time my money is stuck on the account and unavailable. Release my money please


#2

Have you tried contact them by in-app support?
If you have no time-use Twitter (DM), this is the fastest way to catch them. You can use Facebook too. Here- ask @AndreasK for help.
Good luck! :wink:


#3

In app support does not respond for 15 days…will try twitter, thanks


#4

Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.


#5

thank you! Much appreciated!