The verification of increasing the top-up limit has already taken more than 10 days and is still pending. In the mean time my money is stuck on the account and unavailable. Release my money please
Have you tried contact them by in-app support?
If you have no time-use Twitter (DM), this is the fastest way to catch them. You can use Facebook too. Here- ask @anon33247966 for help.
Good luck! 
In app support does not respond for 15 days…will try twitter, thanks
Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.
thank you! Much appreciated!
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