Top up limit increase process

I need to increase my top up limit and the app requires that I submit P60s, bank statements showing money going in and bank statements showing top ups going out. However, my salary goes into a different account to the one I use for top ups. Will this prevent the top up process from happening? Will I have to change to do a top up from the account into which my salary is paid?

Hi there.

We can see that an agent responded to your query via chat - are you not able to see the message?

Helpful online chat person has walked me through the process and it is resolved without need for bank statements

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