My JPY debit card always works for GBP, EUR, USD top ups. After 6 hours on the app chat with Maciej, too much back and forth between lunch and meetings etc…
According to support chat Maciej, the following currencies are NOT supported for top-ups via debit bank card yet - AED, CAD, HUF, INR, JPY, MAD, MXN, QAR, THB.
Also, the error message you receive when you do top-up with the above none supported currencies is too vague “We’re sorry, something has gone wrong. Please try later.”
Not sure why, only been told “the issue is being investigated”. However the error message should say it is not supported.
We’re sorry for the inconvenience caused. I’ve just had a look on your account and it appears there are no recent top up attempts. Can you please try to top up again and let me know if the issue persists?
Just had a quick update from the tech team - they’ve figured out what the issue is and are now fixing it. It shouldn’t be too long now but I’ll keep you posted here.
There is a bug!
I’ve tried to add my card on iOS version of the App (4.5.9), and I get an error:
"Card expiry date is in the past. Please, use a different card"
But I’ve submitted the correct one, and the year is 2021
What I’ve understood about this, it’s:
We should be able to add whatever kind of card from whatever countries, but the only currencies we can use to Top up are:
GBP, EUR, USD, PLN, CHF, DKK, NOK, SEK, RON
That means, for myself, I should be able to add my Thai card, and Top Up using one of the currencies above.
I was able to add my Thai card before, but I’ve changed it, so I was in need to update my cards list with my new one, and then I get the same issue as you @BenG, they are actually working on the bug fix. I will be updated soon (I Hope) when it will be fixed. And I think, @Rob_B will update this thread when he will get good news
You can currently top up via Bank Transfer in the following 25 currencies:
USD, GBP, EUR, PLN, CHF, DKK, NOK, SEK, RON, SGD, HKD, AUD, NZD, TRY, ILS, ZAR, AED, CAD, HUF, INR, JPY, MAD, MXN, QAR, THB
Of these currencies, only 9 currencies can be used to top up via Card:
USD, EUR, GBP, PLN, CHF, DKK, SEK, NOK, RON
The error @BenG mentioned was an internal error which has now been fixed. In short, the bug pre set the wallet (showed the JPY option) although it is not in the Card top up currency list. The development team has confirmed that the issue has now been dealt with and top ups are fully working again.
