Top up fee with french debit card in euros


#1

The top up by card feature is great but if I do it with a french bank account I have a 1% fee whether I top up in euros or GBP.
I know that for british bank accounts it’s zero fee so is it planned to cut this fee as well for other EU countries ?

Thanks


#2

Hi @JorisBL,

Topping up via debit card in EUR or GBP it should be free. Topping up via credit card there is 1% fee. Are you sure is a debit card?


#3

Hi,
Yup this is a debit card but maybe it’s recognized as a credit card unintentionally.
My bank is Credit Mutuel.
I already contacted support on the app for this and there was no outcome. I hope this glitch will be corrected in a future update.


#4

Is there any indication on your card that states it’s a debit card?


#5

Not on the card itself but on my bank account yes.
Do you know any other way to verify this ?


#6

Can you please send me a direct message the first six digits of you card?


#7

If it’s a “carte bleue” then it’s definitely credit card…
I think the French cards are VISA, even if Debit… while in the UK it’s written “debit” on the card itself…

definitely something to look at by the revolut team


#8

My card is a Mastercard, but in France there are also carte bleue or VISA


#9

New regulations will have written DEBIT on new issued cards like mine in France :wink:


#10

@julien really? Great news :point_up:


#11

Yup. Got an official paper with my new card. :smiley:


#12

Perfect! Our French users will have no further issues with their cards :pray:


#13

I can confirm.

I got my new Visa Premier card few days ago and it has DEBIT written on it (although Revolut recognizes it as Credit for now).


#14

@Tacite have you contacted support team so we can change it?


#15

Yup :slight_smile:

Now I just wait! Hopefully it will be done before my trip to Budapest in 2 weeks… :wink:


#16

I advise you to contact our support team so we can report it on time


#17

Have the same issue with a credit agricole card, the card is a debit but does not say so on the front.


#18

It was fixed for me in 1 week after contacting the support :slight_smile:


#19

@Skinz do you have any bank confirmation that sates it’s a debit card?


#20

I’m sure I can get some confirmation, if you can’t via our card number.
The card in question was issued with our current account, when we make a purchase it is deducted immediately.