After a transfer executed on Monday 29th of January, the money has not yet arrived at my Revolut account and neither did it bounce back to my normal bank account. The customer service denies that they ever received the funds and wants to tell me the only solution is to wait for the money to bounce back. I cannot be the case that due to technical issues caused by Revolut, I am now not able to access my money. If I would not have contacted the in-app customer support twice and notified them about an answer from a fellow forum member, they would not even have explained to me what the problem is. This is just embarassing for a financial services provider, which tries to compete with ordinary banks.
Does Revolut plan on compensating their costumers for the unavailability of funds resulting from this technical issue?
When can I expect my money back on my bank account?
I hope this way I will get a sufficient answer for the issue.