My card support Visa Verified and I have already used it to top-up my Revolut card with a previous Revolut App versions. Current Revolut version 3.3.2 - iOS.
I deleted and installed the application as suggested by the Support.
I deleted the card and added again. The card was verified and I was asked for my Visa Verified Code.
Try to make a top-up and it was declined. During the process I was not asked for my Visa Verified Code. I contacted the Bank and they told me that the Visa Verified Code is missing.
My colleague is using the Android version of the app. He is using the same Bank and card type. He doesn’t have a problem to top-up using the Android app. During the top-up process he is asked for his Visa Verified Code.
Hi. I have a similar problem. I have done two top ups with the same Visa card and they went ok. Now the third one has been declined but according to my bank the transfer has been authorised by them. Could please someone help me? Thank you
Hello, I’m experiencing same issue as described in this thread.
Top up by VISA opens me a blank screen with the title Verification at the top and after about 30min the app sends me a message saying it failed. I’m on Android Pixel 8.1.
Hi,
the same problem here.
I have this issue from two weeks and it’s not solved yet. I follow the instructions from the support via the app and no success. My Android is 8.1 also (Nexus 5X). A have a colleague with the same card (same type and issued from the same bank) registered into his Revolut account and he make successful top up via iOS (11.2.6).
I contacted with the bank - issuer of the card. They told me that there are no requests to their verification server to ask me for the security code. Just transactions of 1 euro for each try. After that each of these transactions are automatically rejected and the amounts was returned to my account.
Today I update the app to version 4.14.
I confirm the issue is fixed. Thank you.
I’my still disappointed by the support. Every time when I complained about the issue they acted like the problem was not in their app.
Hi, I have this issue right now. My app is updated. My bank says there’s nothing wrong with my Visa. A 30$ top-up worked tonight but a a 900$ top-up didn’t. Higher top-up used to work a week ago. I notice that every time it’s declined, it would briefly display a Scotiabank visa verification page for a split second. Then the error it disappears and the apps says the bank declined it, asks me to contact my bank. I think it has something to do with the Visa verification process which is something that asks you for a password for added protection online. Revolut obviously isn’t compatible with it. Please help.
I have the same problem. My bank sends me a code by SMS, but the Revolut app is freezing at “verification” page so there is no place to actually input the code I received.
Did you try to switch to (or temporary enable) approval via app? This would make it possible to start the process, switch to the bank’s app, verify, …
Thanks for the tip, but I am afraid I was not clear enough in my issue - when trying to top-up the account using a Visa Debit Card the Revolut app gets stuck on a blank Verification screen and nothing happens. If I try to get back it asks if I want to cancel or discard. Indifferently of my actions the browser never opens. The bank has no option besides sms code 3d security, there is no other form of verification in the bank app as well.
Hi! I have also problem with new added VISA card from Croatian postal bank (HPB). When i try to top up, partial SECURE VISA window apperas and I can’t do anything with it. I tried to zoom it, scroll, every possible screen settings, but it just can’t work. Can anyone from Revolut please contact me so I can send screenshot for that matter?
I noticed that the issue comes up randomly. I think it’s VISA’s fraud detection method that give me unreliable results. Now I’m trying using only auto top-ups. I’m waiting for the next one to be triggered. We’ll see.