Top up by swift wire not showing up

[alak]

Hi there.
I asked my bank in the US to send a SWIFT wire of $100 to my Revolut account, using the instructions provided in the app.

The wire should have arrived by now but does not show up in my account.

I suspect the wire to be stucked in the pool at LLOYDS. Possibly my account reference is not exactly where it should be for an automated routing to my account.

I provided in the in-app support chat all the details, including the swift wire reference number. No response as in-app support is broken for days.

Can I expect a manual assignment of the wire to my account ?

I am new to Revolut. I must say that finding the in-app support closed since I joined is quite disappointing. Can someone here from Revolut help or is this the kind of service level I should expect ?

[alexadark]

I have the same problem since a few days and i am really worried as it is not a small amount

support cannot locate my money

Hi, i am extremely worried, I send 2 bank wires from my company account of 2990$ each more than a week ago, generally they take 3 days to arrive to revolut, and I have receive the swift several days ago. yesterday the support was unable to locate my funds now they don’t answer This is extremely worrying, and I need this fund asap as i am entering in a new apartment, and have a lot of money to pay. I am also very worried as I see several users have they account frozen because of funds verific…

i’ve never add this problem before, and I am using revolut since more than 1 year

[Juliopp]

Hey @alak

@alak

I must say that finding the in-app support closed since I joined is quite disappointing

This can’t be! The in-app support is available 24/7! Or at least it should be. Have you tried reinstalling?

[alak]

I have the same banner as everyone else : “Hi! We are currently facing technical issues ith our support chat…Our team is looking into it …Sorry for the inconvenience.”

To be fair: RITA responded that she can not help. The request was transferred to a “live agent”. No news since.

[alak]

Issue resolved
Rose responded in the in-app chat. She found my wire and assigned instantly to my account. It seems the system did not recognise my account ID in the wire reference.

The only glitch is that the USD wire went into my EUR account.
EDIT : oops… my fault. I just noticed in the app that I should have first selected the currency and then use appropriate SWIFT IBAN which is different per currency.