Top up by bank transfert not on my account yet

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Hello, i did the almost the same, i did a wire transfer from my Suisse Bank to Revolut Account(Credit Suisse) and in the reference i put it correct but i add the name of my bank(i think is this the mistake), so already passed 5 working days and the money never arrived to my Revolut account.I contacted already the app support and they can’t find my transaction. what can i do? the money will be bounce back to my original account?Thank you